Shipping policy

Shipping & Delivery Policy – Orlier

Thank you for shopping at www.orlierwatch.com
At Orlier, we understand how important it is for you to receive your order promptly. That’s why we strive to process and ship every product with care, efficiency, and attention to detail.


Shipping Methods & Costs

  • We offer free worldwide shipping on orders over 150€.

  • For orders below this amount, shipping costs are calculated at checkout based on your location.


Order Processing Time

  • Orders are typically processed within 4 to 7 business days.

  • Once your order has been prepared for shipping, you will receive a confirmation email with tracking information.


International Shipping – No Extra Fees

We ship internationally with all customs duties, import taxes, and additional fees prepaid. This means you won’t have to pay anything when your package arrives—what you see at checkout is what you pay.


Order Tracking

Once shipped, you can track your package using the tracking number provided in your email.
You may also visit the Tracking Page on our website and enter your order number and email address to check the status of your delivery.


Shipping Restrictions

Some countries may have restrictions that prevent us from completing delivery. If your payment is accepted at checkout, it means we are able to ship to your location.


Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us as soon as possible at orlierstore@gmail.com.
We will work with the shipping provider to resolve the issue quickly and ensure a satisfactory solution.

Changes to Your Order

Once your order has been shipped, we are unable to modify shipping details or the order contents. Please double-check your information at checkout before confirming your purchase.


Why Delivery Takes 7–15 Business Days

At Orlier, each of our timepieces is assembled individually with precision and care. We are not a mass-production brand—our focus is on quality, exclusivity, and individuality.


A Made-to-Order Philosophy

Each watch is built using the configuration you selected, ensuring it matches your style perfectly. Because of the customization process, our delivery times may range between 7 and 15 business days.


Component Selection

Once you place your order, we begin sourcing and preparing all chosen components. Some are ready immediately, while others require special sourcing depending on your design.


Manual Assembly by Experts

When all parts are ready, our watchmakers meticulously assemble your piece by hand, ensuring exceptional fit, durability, and precision.


Rigorous Quality Control

Every timepiece undergoes a strict quality inspection to guarantee accuracy, performance, and presentation before it leaves our hands.


Safe & Secure Delivery

After passing our checks, your watch is packed and shipped with the utmost care, ensuring it arrives safely and in perfect condition—ready to wear or gift.


Thank You for Choosing Orlier

We know waiting can be tough, but your handcrafted, customized watch is worth it. At Orlier, we don’t just create watches—we help you express your style and individuality through timepieces built to last.

Your order is in expert hands, and soon, it will be in yours.
If you have any questions, feel free to reach us at orlierstore@gmail.com.